Refund Policy

Last updated 21 July 2026.

We want you to evaluate NeuraFrame Studio™ before you pay, and to be treated fairly if something goes wrong. This policy is offered by NeuraFrame Studio Pty Ltd (ABN 35 700 291 023) and is in addition to, not instead of, any rights you have under the Australian Consumer Law or other applicable consumer protection laws.

Free trial first

A 7-day free trial is available per device so you can confirm the software works for your setup before subscribing.

Cancellation

• Monthly subscriptions can be cancelled at any time and remain active until the end of the paid month.
• Annual subscriptions can be cancelled at any time and remain active until the end of the paid year.
• After the paid period ends, the software enters pass-through mode unless renewed.

Refunds

Refunds are handled case by case, with particular consideration for activation failures or issues that prevent the software from working on a supported system. If you hit a problem, contact us and we will make it right.

How to request

Email support@neuraframestudio.com with your account email and a short description. Billing is managed through the Stripe customer portal, where you can also cancel or update payment methods.