Refund Policy

Last updated 7 July 2026.

We want you to evaluate NeuraFrame Studio™ before you pay, and to be treated fairly if something goes wrong.

Free trial first

A 7-day free trial is available per device so you can confirm the software works for your setup before subscribing.

Cancellation

• Monthly subscriptions can be cancelled at any time and remain active until the end of the paid month.
• Annual subscriptions can be cancelled at any time and remain active until the end of the paid year.
• After the paid period ends, the software enters pass-through mode unless renewed.

Refunds

Refunds are handled case by case, with particular consideration for activation failures or issues that prevent the software from working on a supported system. If you hit a problem, contact us and we will make it right.

How to request

Email support@neuraframestudio.com with your account email and a short description. Billing is managed through the Stripe customer portal, where you can also cancel or update payment methods.