Privacy policy

Just Another Classifier

Your classification content

The app processes classified text on your PC. It does not send your classified text, questions, options, answers, Flows or Batch content to NeuraFrame Studio as part of classification, activation, renewal or update checks.

History, Batch files and settings are local app data. Your storage and export choices determine what is saved or shared. If you enable network access to the local API, connect another application, export files or send content to support, you control that separate sharing. Do not send private classification content or licence credentials in a support message.

Account and device information we hold

• Account contact: your email address and the name supplied at checkout, plus sign-in and support emails.
• Device details: device name, device code, device fingerprint and three component hashes used to bind a licence to a PC and check trial eligibility. An optional licence nickname is also saved when you set it on the account page.
• Licence records: product and plan, licence and subscription status, trial and access dates, trial-use records, device bindings and issued lease records.
• Payment references: Stripe customer and subscription references, checkout references and the billing state needed to manage your subscription.
• Verification and security records: device authentication credentials, installation public keys, sign-in and session verification records, token digests, device-recovery requests and proof records, and hashed identifiers and counters used to limit repeated requests.
• Email and support records: messages you send us, sign-in and subscription email queue and delivery history, and the information needed to respond.

What a device fingerprint means

The app derives keyed hashes on your PC from the Windows installation identifier, the system firmware UUID and the Windows volume serial number. It sends those three hashes and an aggregate fingerprint to our licence service. The raw identifiers stay on your PC. These hashes are persistent device identifiers linked to your account; they are not anonymous data.

Activation, renewal and recovery use these identifiers and an installation public key to check device ownership and issue licence material. The corresponding private key stays in the app's protected local storage. A device code helps identify the PC in the app and account service.

Payments, sign-in and online connections

Stripe handles card details, checkout and recurring payments. We do not receive or store your full card number. Account contact, the selected plan and device-related checkout metadata are used to set up the subscription; we retain the references and status described above.

Activation and renewal send licence, device and verification data to our licence service. Sign-in and recovery use email and verification records. The account page uses session cookies. Support and subscription notices use email services.

Configured update checks request a signed update announcement from our release service. Those requests do not include classified content, account details, licence tokens or device fingerprints. Microsoft Store updates use Microsoft's services. As with other web connections, the receiving service can see network connection information such as your IP address. Our application uses hashed IP identifiers and counters for rate limiting.

Unara

Unara is in development and memberships are not open. Website visits and any enquiries you send are covered by this policy. We will publish the product's specific information-handling and membership details before memberships open. Do not treat the Just Another Classifier device or update description as a description of a released Unara product.

Legacy products

We retain the account contact, device-binding, licence, billing-reference and support records needed to service existing legacy licences. New legacy purchases are closed. The software's behaviour depends on the product and version you have; its existing documentation explains any connections to models or services you configure. The local classification description above applies specifically to Just Another Classifier.

How we use and share information

We use the account and device information above to operate licensing and billing, check trial eligibility, secure sign-in and recovery, send service emails and provide support. We use Stripe for payments and hosting and email services to operate the website, account service and communications. GoDaddy hosts our website, account and licence services on servers in Singapore. Providers process information needed for their service. Stripe and other providers may process information outside Australia. We may also disclose information where required by law.

Website, hosting and mail services can retain connection or delivery logs separately from the app's local data. Contact us for information about the providers and handling arrangements relevant to your account.

Retention and your choices

Account, licence, billing, trial-use, security and support records are kept as needed to provide the service and meet legal and accounting requirements. Cancellation, device release and local file deletion are separate actions. They do not automatically erase server records, email history or backups. A sign-in link expiring does not mean every related record is deleted at that instant.

You can contact support@neuraframestudio.com to request access to, correction of or deletion of personal information, or to ask about retention. Some records may need to be kept for legal, accounting or security reasons. We can explain which records are involved in your request.

Privacy questions and complaints

Write to support@neuraframestudio.com with your concern and the account email involved. We will review the concern and respond. Avoid sending passwords, sign-in links, private keys or card details.

The Office of the Australian Information Commissioner provides information about privacy rights and making a complaint. We update this page when our information-handling practices change.